{"id":1023579,"date":"2023-04-18T16:00:00","date_gmt":"2023-04-18T16:00:00","guid":{"rendered":"https:\/\/themeter.it\/support-faq\/"},"modified":"2025-01-20T08:31:24","modified_gmt":"2025-01-20T08:31:24","slug":"support-faq","status":"publish","type":"page","link":"https:\/\/themeter.assistenzawponline.net\/en\/support-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row section_type=”fullwidth” padding_top_multiplier=”3x” padding_bottom_multiplier=”3x” rc_bg_type=”image” rc_bg_image=”1031190″ rc_bg_pattern_overlay=”yes” rc_bg_color_overlay=”primary-1″ rc_bg_opacity_overlay=”40″][vc_column text_align=”center” rc_bg_type=”image” grve_css=”{“desktop“:{“padding-top“:“80“,“padding-right“:“80“,“padding-bottom“:“80“,“padding-left“:“80“,“class“:“grve-wpb-1682282584366“}}”]

FAQ<\/span><\/h1>[\/vc_column][\/vc_row][vc_row][vc_column]
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Technical Area<\/span><\/span><\/h3>[vc_tta_accordion title_tag=”h4″ active_section=”1″][vc_tta_section title=”1. How can I update the device?”][vc_column_text el_class=”faq-risp-color”]Mobile app updates will be automatically notified and available on AppStore and PlayStore, while product firmware updates will be notified via app and executable through the dedicated App “The Meter – Doctor” on the relevant stores.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”2. How does it deal with glass\/transparent\/semi-transparent\/shiny surfaces?” tab_id=”1681833947245-a0a6943a-09f8″][vc_column_text el_class=”faq-risp-color”]The Meter, with its dual detection system, captures most surfaces. Transparent or reflective surfaces could give more problems.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”3. What is the degree of accuracy of the measurement?” tab_id=”1681834357713-83309e49-5d8f”][vc_column_text el_class=”faq-risp-color”]CUBE PRO acquires one point every 0.225 degrees, for a total of 1,600 points up to 60 meters away.<\/p>\n

Cube 2 acquires one point every 0.1125 degrees, for a total of 3200 points up to 60 meters away.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”4. What type of file is generated by The Meter?” tab_id=”1681834385004-986f3215-395c”][vc_column_text el_class=”faq-risp-color”]The file that is generated is a multilayer .DXF, with the addition of 3 levels of simplification, suitable and editable by all drawing programs. To download an example of a .dxf survey go to Support – Documentation – Technical – Survey Examples section.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”5. What distance does the device reach?” tab_id=”1681834424106-b141b2b8-d96d”][vc_column_text el_class=”faq-risp-color”]Ther Meter devices, in Cube Pro and Cube 2 versions, in automatic mode and using the transparent laser, reach a maximum range of 60 meters, which doubles by placing the device in the center of the room.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”6. Can external surveys be performed?” tab_id=”1681834451234-75cc4a9e-0957″][vc_column_text el_class=”faq-risp-color”]The Meter is suitable for both indoor and outdoor space surveying.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”7. Will the rooms have to be empty?” tab_id=”1681834479247-0d24e13a-84a7″][vc_column_text el_class=”faq-risp-color”]No, in the presence of obstacles, in automatic mode, simply place the device at the next position, so that it can detect the points that have remained hidden.<\/p>\n

In manual mode, individual points of interest can be captured, avoiding any obstacles.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”8. Can it also work vertically?” tab_id=”1681834508473-114f993d-1765″][vc_column_text el_class=”faq-risp-color”]Certainly. With the tripod screw, side bubble, and accelerometer for alignment, The Meter can be placed vertically to measure the section.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”9. How are measurements saved?” tab_id=”1681834542402-37c7a12b-f1be”][vc_column_text el_class=”faq-risp-color”]Measurements are saved on the Application in the Projects menu, using available space on your smarthphone or tablet.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”10. Can The Meter devices connect multiple rooms?” tab_id=”1681834569710-9404c3a6-df54″][vc_column_text el_class=”faq-risp-color”]Thanks to the multiscan function The Meter connects multiple rooms. Watch the video on YouTube or download our guides[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”11. Is it possible to customize the survey by inserting icons?” tab_id=”1686156243366-ef6be2eb-ee60″][vc_column_text el_class=”faq-risp-color”]Of course! In automatic mode you can insert Markers to the floor plan and any comments, which will be inserted into the .dxf file in a dedicated layer called “Markers”. Choose the one that best meets your needs![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”12. Is it possible to create photographic documentation for the survey?” tab_id=”1690546448355-89541942-7b9a”][vc_column_text el_class=”faq-risp-color”]Yes! Once the survey has been carried out in automatic mode, photographic documentation can be created to support the work. Choose the points in the survey that you want to enrich with images and take photos (via the Marker section) . Choose the survey export mode.
\n1. Classic: surveys will be exported in DXF classic format.
\n2. Classic + Images: both the surveys in DXF format and the images taken will be exported to a single zip file
\n3. NextGen: surveys in DXF format with the images taken inside will be exported to a single zip file[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”13. WHY DON\u2019T I SEE THE IMAGES INSIDE THE NEXTGEN FILE?” tab_id=”1690900203604-4b4b714f-5883″][vc_column_text el_class=”faq-risp-color”]Performance depends on the CAD program used and the version. In case your CAD does not support images within the .dxf, you can export the file in the “Classic + Images” mode that we developed to give you the possibility to have the images within the zipper file with a reference name indicating the location within the .dxf.
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Administrative Area<\/span><\/span><\/h3>[vc_tta_accordion][vc_tta_section title=”1. We are an associated firm, can we purchase a product that can be used by multiple users?”][vc_column_text el_class=”faq-risp-color”]Of course! Each user will be able to download and access their own App containing their files and using a single The Meter device shared with the office.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”2. How long does the warranty last?” tab_id=”1681834040336-1314b6db-d42c”][vc_column_text el_class=”faq-risp-color”]For private, the warranty for manufacturing defects has an expected duration of 2 years, while for companies\/vat it is 12 months.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”3. How quickly are orders processed?” tab_id=”1686156382981-86aebc2b-5609″][vc_column_text el_class=”faq-risp-color”]The Meter’s products are in ready delivery. Purchase orders are processed within 1\/2 business days after payment is credited\/received.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”4. What payment methods are accepted?” tab_id=”1686156429768-ae65187c-8f19″][vc_column_text el_class=”faq-risp-color”]It is possible to make payment via PayPal, credit card or bank transfer.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”5. If I need technical assistance on my The Meter, how can I proceed?” tab_id=”1686156462374-d95c2239-a8ba”][vc_column_text el_class=”faq-risp-color”]Send us a request via The Meter Doctor App or through the website in the Support section.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column]
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Commercial Area<\/span><\/span><\/h3>[vc_tta_accordion][vc_tta_section title=”1. Is there a discount for purchases over one unit?”][vc_column_text el_class=”faq-risp-color”]Yes! Contact us and we will present our offerings.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”2. Is it possible to buy with financing?” tab_id=”1681834877556-5ac2dc6a-3bff”][vc_column_text el_class=”faq-risp-color”]Certainly: we rely on the installment system offered by PayPal (the total amount of the order must not exceed the maximum limit imposed by the provider of 2000\u20ac including VAT) for anyone with a PayPal account.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”3. Before purchasing, is it possible to try the product?” tab_id=”1681834968610-65d81a86-b4b6″][vc_column_text el_class=”faq-risp-color”]”You can have a demo of The Meter’s products at our Genoa office or at a showroom in Milan. Find out more in the “About Us” section. As well as during the fairs and events we participate in! Follow us on social to stay updated! “[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”4. Is it possible to purchase the product from a location outside Italy?” tab_id=”1681834999640-258eea65-dbdb”][vc_column_text el_class=”faq-risp-color”]<\/p>\n
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Yes: it is possible to purchase The Meter products worldwide. Price, shipping time, and customs costs may vary by country.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”5. Is there a monthly subscription fee to use The Meter App?” tab_id=”1686156607767-e5718bad-516d”][vc_column_text el_class=”faq-risp-color”]No, the Application and its updates are free to download from the Apple Store or Google Play. There is no need for monthly subscriptions.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column]

<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row section_type=”fullwidth” padding_top_multiplier=”3x” padding_bottom_multiplier=”3x” rc_bg_type=”image” rc_bg_image=”1031190″ rc_bg_pattern_overlay=”yes” rc_bg_color_overlay=”primary-1″ rc_bg_opacity_overlay=”40″][vc_column text_align=”center” rc_bg_type=”image” grve_css=”{“desktop“:{“padding-top“:“80“,“padding-right“:“80“,“padding-bottom“:“80“,“padding-left“:“80“,“class“:“grve-wpb-1682282584366“}}”][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion title_tag=”h4″ active_section=”1″][vc_tta_section title=”1. How can I update the device?”][vc_column_text el_class=”faq-risp-color”]Mobile app updates will be automatically notified and available on AppStore and PlayStore, while product firmware updates will be notified via app and executable through the dedicated App “The Meter – Doctor” on the […]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1023579","page","type-page","status-publish","hentry","grve-entry-item"],"_links":{"self":[{"href":"https:\/\/themeter.assistenzawponline.net\/en\/wp-json\/wp\/v2\/pages\/1023579","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/themeter.assistenzawponline.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/themeter.assistenzawponline.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/themeter.assistenzawponline.net\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/themeter.assistenzawponline.net\/en\/wp-json\/wp\/v2\/comments?post=1023579"}],"version-history":[{"count":0,"href":"https:\/\/themeter.assistenzawponline.net\/en\/wp-json\/wp\/v2\/pages\/1023579\/revisions"}],"wp:attachment":[{"href":"https:\/\/themeter.assistenzawponline.net\/en\/wp-json\/wp\/v2\/media?parent=1023579"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}